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Empowering customers to do more while they wait, and giving businesses a channel to engage them before they arrive
Why standing in line is broken
People spend an average of 6 months of their lives just waiting in queues. That's time that could be spent on family, work, or leisure.
Uncertainty about wait times causes anxiety. Not knowing when your turn comes makes planning impossible.
For businesses, a customer standing in line is a customer who isn't browsing, buying, or engaging with your brand.
Transforming dead time into productive time
With digital queuing, customers can:
Digital queuing opens a direct channel to customers:
Real-world scenarios where digital queuing transforms the experience
Before: Patient arrives early, waits 45 minutes in a crowded waiting room.
With Value Time: Patient checks in from home, runs errands, arrives 5 minutes before their slot. Clinic sends pre-visit forms digitally.
Before: Customer waits in checkout line for 15 minutes, frustrated and rushed.
With Value Time: Customer joins virtual queue, continues browsing. Store sends a 10% discount notification. Customer spends more, happily.
Before: Family waits outside for 30 minutes with hungry kids.
With Value Time: Family takes a walk, gets notified when table is ready. Restaurant sends today's specials to their phone.
Before: Citizen takes half-day off work to wait at the DMV.
With Value Time: Citizen books a slot online, works until notification, completes errand in 20 minutes total.
Simple for customers, powerful for businesses
Customer scans a QR code, uses the app, or visits your website to join the virtual queue from anywhere.
While waiting virtually, customers can shop, work, or relax. Real-time updates show their position.
Businesses can send promotions, collect info, or provide updates during the wait period.
Customer receives notification when it's almost their turn, arrives just in time. Smooth service for everyone.
Turn every wait into an opportunity. Let your customers do more, and let your business engage better.