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Empowering customers to do more while they wait, and giving businesses a channel to engage them before they arrive
Standing in line is a silent productivity killer
Every minute spent in a queue is a minute you never get back. Across a lifetime, waiting adds up to months of wasted time - time stolen from family, work, and the things people actually care about.
Queues create frustration, anxiety, and uncertainty. No one knows how long they'll wait. Plans get disrupted. Schedules fall apart. A simple task turns into a stressful guessing game.
A customer stuck in line isn't shopping, browsing, or spending. Long queues drive people away, hurt satisfaction, and silently drain revenue every single day.
Transforming dead time into productive time
With digital queuing, customers can:
Digital queuing opens a direct channel to customers:
Real-world scenarios where digital queuing transforms the experience - along with places like customer service desks, restaurants, banks, and more
Before: Patient arrives early and spends time waiting in a crowded room.
With Value Time: Patient joins the queue from home, waits wherever they want, and the clinic collects necessary forms digitally before arrival.
Result: Clinic reduces no-shows by 40% and collects patient information in advance, speeding up appointments.
Before: Citizen takes half a day off work to wait at the DMV. Sometimes they have to come back another day.
With Value Time: Citizen joins the queue online and keeps working. They get notified when it's time. Hours of waiting become just a few minutes.
Result: Office serves 30% more citizens per day with the same staff.
Before: Shoppers wait at the customer service desk, stuck in one spot.
With Value Time: Shopper secures their spot using their phone, uses the unified portal to do multiple things at once, explores other stores freely, and comes back right before their turn.
Result: Mall increases customer satisfaction and shoppers visit 25% more stores while waiting.
Simple for customers, powerful for businesses
Customer scans a QR code, uses the app, or visits your website to join the virtual queue from anywhere.
While waiting virtually, customers can shop, work, or relax. Real-time updates show their position.
Businesses can send promotions, collect info, or provide updates during the wait period.
Customer receives notification when it's almost their turn, arrives just in time. Smooth service for everyone.
Turn every wait into an opportunity. Let your customers do more, and let your business engage better.